Documentation · Operate · Updated 2026-10-06v
Leads
The public form lands here and emails the owner. Search by name and phone, filter by site. Archive hides finished rows without deleting them.
WhatsApp, Viber and calls skip this table. Monthly cap follows the plan. At the cap visitors see a message, not a silent fail.
List and status
Rows: name, phone, site, status, excerpt. Mark handled to clear the nav badge. History stays. In the phone app, filters sit behind Filters and open from the left.
Several sites? Check which one sent it. Notes on the right are private.
The site form
Contact section must be visible. A honeypot drops bots.
The GDPR tick includes a link to the lai.bg privacy page on the main platform. New-lead mail goes to the account email immediately, with Call / Viber / WhatsApp buttons to the customer number. The visitor sees a modal that you will reply as quickly as possible. The form is name, phone, email, message and GDPR — no date, time or service dropdown. Limits live under Usage / Billing.
Step by step
1
Check the section
Contact visible in the builder. Publish.
2
Send a test
View site, submit the form with your email.
3
Open in the dashboard
Leads → the row. Change status after you call.
Watch-outs
Empty list is usually a hidden Contact section.
Do not answer leads inside the marketing LAI chat — that is the platform, not your site.
