Documentation · Account · Updated 2026-10-06v

Support

A ticket when publish, domain, payment or login is stuck. The thread stays here. Close and rate 1–5. How-to questions belong in this public guide first.

Help is in the avatar menu top-right — tickets. Docs are the dashboard tile, the button on this page, and the footer. Guests use Contact, not tickets.

New ticket Reply Close ticket Documentation

New ticket

Subject + what happened + site URL. One ticket per problem. No passwords or card numbers. Statuses are translated.

Staff replies in the same thread. Close when done, then rate. Do not open a second ticket to bump — reply here.

Ticket vs Contact vs LAI

LAI is short answers + docs, also on the dashboard (bottom-right). Contact is the public form. Tickets need login. Urgent payment: check you did not leave demo card 4242 in test.

Step by step

1

Read the guide

Search on the left. Most how-tos are here.

2

If blocked

Signed in: new ticket with URL. Guest: Contact.

3

Close and rate

When it works. Stars show us where the product fails.

Watch-outs

A screenshot of the error saves two emails. No password in the shot.

LAI is not a staff queue. “No, I want a person” goes to Help tickets when signed in, otherwise Contact.

Related

Chat with LAI the dog Bottom-right Help opens LAI on public pages and on the dashboard after login. Guests give name and email first (phone optional + GDPR). Signed-in users are greeted with the account name. Prepared answers are short, with a Read more link into this documentation. Terms, privacy and cookies Three footer pages: Terms, Privacy and Cookies — with an updated date. On the LAI platform there is a consent panel (accept all / necessary only / settings) and a FAB to reopen it. Customer published sites keep their simpler banner. Plans and checkout Free is 3 months without a card, then €9.90/mo (monthly only). Paid plans use a card. After payment you get a PDF receipt by email and under Billing. Guests register in the same checkout form. Domains and DNS Domains is in the menu and as a dashboard tile. Type only the name (sasho) — the site opens at sasho.plus-the-admin-root-domain, no registrar DNS. Custom host (paid plans): add the domain, copy nameservers at the registrar. Below the list: Buy a new domain.

Contact / help