Documentation · Account · Updated 2026-09-11r

Support

A ticket when publish, domain, payment or login is stuck. The thread stays here. Close and rate 1–5. How-to questions belong in this public guide first.

Help in the dashboard menu is tickets. Docs are the dashboard tile, the button on this page, and the footer. Guests use Contact, not tickets.

New ticket Reply Close ticket Documentation

New ticket

Subject + what happened + site URL. One ticket per problem. No passwords or card numbers. Statuses are translated.

Staff replies in the same thread. Close when done, then rate. Do not open a second ticket to bump — reply here.

Ticket vs Contact vs LAI

LAI is short answers + docs, also on the dashboard (bottom-right). Contact is the public form. Tickets need login. Urgent payment: check you did not leave demo card 4242 in test.

Step by step

1

Read the guide

Search on the left. Most how-tos are here.

2

If blocked

Signed in: new ticket with URL. Guest: Contact.

3

Close and rate

When it works. Stars show us where the product fails.

Watch-outs

A screenshot of the error saves two emails. No password in the shot.

LAI is not a staff queue. “No, I want a person” goes to Help tickets when signed in, otherwise Contact.

Related

Chat with LAI the dog Bottom-right Help opens LAI on public pages and on the dashboard after login. Guests give name and email first (phone optional + GDPR). Signed-in users are greeted with the account name. Prepared answers are short, with a Read more link into this documentation. Terms, privacy and cookies Terms and Privacy live in the footer. An admin can replace them with a CMS page on the same slug. The cookie banner is short: accept is stored in the browser, the link goes to Privacy. Plans and checkout Free is 0.00, no card. Paid plans use a card. After payment you get a PDF receipt by email and under Billing. Guests register in the same checkout form. Domains and DNS Domains is in the menu and as a dashboard tile. Type only the name (sasho) — the site opens at sasho.plus-the-admin-root-domain, no registrar DNS. Custom host (paid plans): add the domain, copy nameservers at the registrar. Below the list: Buy a new domain.

Contact / help